FAQs
Orders & Delivery
How long does order processing and delivery take?
How long does order processing and delivery take?
Order processing usually takes XXX business days after payment confirmation. Delivery times depend on the destination and selected shipping method and typically take XXX–XXX business days. You will receive a confirmation once your order is dispatched.
Will I be able to track my order once it has shipped?
Will I be able to track my order once it has shipped?
Yes. Once your order is shipped, we will send you a tracking number so you can monitor the delivery status online.
Returns & Changes
What is your policy on returns and refunds?
What is your policy on returns and refunds?
Returns are accepted in accordance with our return policy. Standard (non-customized) items may be returned within XXX days of delivery, provided they are unused and in original condition. Customized or branded products are generally non-returnable unless defective.
Can I modify or cancel my order after it has been placed?
Can I modify or cancel my order after it has been placed?
Refunds are processed within 7 days from when we receive the item(s).
Products & Availability
Is it possible to order a product sample?
Is it possible to order a product sample?
Yes, samples may be available upon request. Sample costs and delivery terms depend on the product and destination. Please contact us for details.
What should I do if the product, size, or color I need is unavailable?
What should I do if the product, size, or color I need is unavailable?
If an item is out of stock or unavailable, please contact us. We can suggest alternatives, check upcoming availability, or offer a similar product that meets your requirements.
Which promotional products deliver the best results?
Which promotional products deliver the best results?
The most effective promotional products depend on your target audience, budget, and campaign goals. Our team can help you select items that align with your brand and marketing objectives.
Payments & Documents
Which payment methods do you accept?
Which payment methods do you accept?
We accept various payment methods, including XXX, XXX, and XXX. Available options may vary depending on your location.
Can you provide a formal quote or proforma invoice for approval?
Can you provide a formal quote or proforma invoice for approval?
Yes. We can issue a formal quote or proforma invoice upon request. Please contact us with your order details, and we will prepare the necessary documents.
Support
How can I get in touch with your customer support team?
How can I get in touch with your customer support team?
You can contact our customer support team via XXX, XXX, or XXX. We aim to respond within XXX business hours.
About Approved Projects
Who we are?
Who we are?
APPROVED PROJECTS is a European supplier of promotional products, specializing in high-quality branded merchandise for businesses. We work with companies of all sizes, supporting their marketing, branding, and corporate gifting needs with carefully selected and professionally produced products.
Our purpose and values
Our purpose and values
Our mission is to help brands communicate their values through well-designed, practical, and responsibly produced promotional products. We focus on quality, reliability, and long-term partnerships, ensuring that every product reflects the brand identity and standards of our clients.